Conference & reservations coordinator

At NORTH LAKES HOTEL

Location: Penrith

Contract: Full-time

Salary: Competitive salary with great benefits

Posted date: 14/04/21

Closing date: 03/06/21

As a Conference & Reservations Coordinator you are the first point of contact for guests before they even arrive

You will help to support our busy Conference & Reservations office and ensure everything is in place to make sure the guest’s experience is the best it can be.

Your day to day;

Spending most of your day communicating with potential and repeat guests
Using the telephone and online booking systems to seamlessly meet the guests needs
Providing the best possible customer service to all of our guests, be it business or pleasure
Making and assisting with reservations
Contributing towards sales for bedroom occupancy targets
Using your knowledge to showcase the facilities offered at your site

Who are we looking for?

We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.

You will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

Benefits

A competitive salary, negotiable dependent on experience
33 days annual leave
Health cash plan
Generous employee discounts
Life assurance
Bespoke training programmes accessible to all
An engaging & supportive work environment

How to apply:

See our website for more details and to apply.