Reservations Manager

At The Gilpin Hotel & Lake House


Location: Windermere

Contract: Full timer

Salary: £26,000 - £30,000

Posted date: 2/02/22

We're looking for a Reservations Manager to join our Gilpin family!

You must be an organised, professional leader, with an excellent eye for detail as you will be responsible for training and supporting the reservations team, as well as creating rota's and spot checking reservations for conflicts.

Having a positive outlook, a good eye for detail and a great head for yielding are key for this role.
As well as outstanding interpersonal skills and a passion for delivering exceptional guest service.

You must be able to work in fast-paced and dynamic environment whilst retaining a sense of calm under pressure. You must be confident at taking reservations, liaising with departments and dealing with guest queries.

Flexibility to work daytime, evenings and weekends is required.

A fantastic opportunity if you have experience working in a busy sales or customer service role and a desire to progress your career.

Key responsibilities:

  • Communicating new rate plans and promotions to the central team and sites

  • Monitoring the in-house reservations systems

  • Maintaining the Reservations system, loading promotions as directed.

  • Analysing call patterns

  • Creating and checking SOP's

  • Assisting the team with queries

  • Liaising with the reception team daily

OUR BENEFITS:

- Staff Accommodation
- Staff Transport
- 28 days holiday
- Discounted Staff meals
- 50% staff discount on food in Gilpin Spice or in the Michelin starred restaurant HRiSHi
- Discount on spa treatments at the Gilpin Lakehouse
- Special rates at Relais & Chateaux and POD Hotels
- Opportunities to work at other Relais and Chateaux Hotels in the future.

Company Pension Scheme Hotel & Lake House is a 5 star family in the Lake District with a great team and a friendly environment. We are immensely proud to have been voted Hotel of the Year 2013 (Johansens), 2012 (Catey’s), 2011-12 (AA), 2010 (ETB).

Why not take a look at our website to see what a great place the Gilpin Hotel & Lake House is to work.

How to apply:

Please contact us for more information or email over your CV to careers@thegilpin.co.uk