Receptionist
At Gilpin Hotel & Lake House
Location: Windermere
Contract: Full time
Salary: £10.25-£11.00 per hour
Posted date: 9/05/22
At the heart of Gilpin Hotel & Lake House is a very passionate family and team, dedicated to creating lasting memories for our guests. Warmth and friendliness are balanced with extraordinary service, exquisite décor and stunning culinary experiences at these two luxury country houses on two separate estates in the beautiful Lake District.
You will literally be at the hub of Gilpin, knowing everything that goes on from the plans of the guest you’ve just welcomed in, to how the proposal in the Spa Suite went last night - and could well have been involved in the planning of that proposal. All aspects of the role are very guest focused, so while experience is not always necessary (training is provided), enthusiasm, attention to detail, and a love of the hotel industry are a huge advantage!
We’re looking for smart, friendly, charming, enthusiastic souls with good attention to detail, lovely manners, good communication skills, and fluent English. If you think you fit the bill get in touch so we can have a chat.
THE DEAL…
Salary from £24,077.25 + guaranteed gratuities from £120 per month*.
Full time, part time and occasional work available. Many roles include evening work, but there are also daytime only roles, some of which can be adapted to suit.
*once you’ve passed your first training level
LIVE, WORK & PLAY IN THE LAKE DISTRICT
Work hard, play hard – where better to do that than in the beautiful Lake District? As well as the traditional hospitality jobs at Gilpin, you can also be an accountant, an agri-scientist, an interior designer, a landscape gardener, a marketeer, and much more… the opportunities are endless!
LOVE & LAUGHTER - WE LOVE WHAT WE DO
Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.
THE WORLD IS YOUR OYSTER - WE WILL TRAIN & DEVELOP YOU
You can start at whatever level is right for you, and immediately start learning about the work and our team spirit; everything you need will be provided in a combination of on the job training and via our online Gilpin Training Academy, with clear pay rises built in. If you want to prove yourself and become a team leader, the opportunity is there – you can see for yourself what you need to do to progress, and if you wish take it further this can lead to a degree or leadership course without needing previous qualifications. This is your future – our job is to train you & prepare you for whatever you do next.
WHAT’S IN IT FOR ME?
SOCIAL
Staff parties and social events throughout the year
FOOD
Home-cooked food for just £1 per meal. Breakfast of toast and cereals is free, and available all the time.
SUBSIDISED ACCOMMODATION
Fantastic subsidised shared staff accommodation, some at the hotel, some in the countryside, and some in the centre of Windermere and Bowness. In all accommodation there is a shared kitchen and lounge area, and some have added extras such as a pool table, dartboard and X-box… We spring clean and paint your room before you move in, meet you, show you around, settle you in with a welcome pack, and check all the accommodation monthly to make sure everything is still lovely. Our staff accommodation ranges from mobile homes to luxury ensuite rooms in Bowness and Windermere (from £130 to £350 per month including bills). If you’re really trying to save and don’t have a lot of stuff, there are a few very small mobile home rooms that we don’t charge anything for.
STAFF TRANSPORT
Free staff transport between Gilpin and the staff houses in Crook, Windermere and Bowness.
ENGLISH LESSONS
We provide personalised English classes (while you’re paid) if you wish to gain confidence and ability to communicate in English. The aim is to motivate and encourage progression here at Gilpin as well as to gain confidence outside of work.
MY CUMBRIA CARD
We are buying My Cumbria Cards for all of our team – old and new! With this you can get offers & discounts throughout Cumbria on food & drink, activities, shopping and more. We’ll also be introducing a scheme where you can get even more money off certain activities, so watch this space to go bike riding, canoeing, rock climbing, or relax with a lovely meal or go to the cinema…
GYM MEMBERSHIP
Free use of Choices Health Club in Troutbeck Bridge with gym, swimming pool, steam room, sauna and hot tub.
TREATS - DINING & HOTEL STAYS
Discounted rates in HRiSHi and Gilpin Spice, as well as amazing the opportunity to stay at other Relais & Châteaux and Pride of Britain hotels from just £75 per night!
FRIENDSHIP & FUN
There are around 150 of us in Team Gilpin, but we’re not a big international hotel. We love what we do, and believe it’s important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close-knit team, where great friendships are made (often long term). We believe in enjoying what we do!
Why not take a look at our website to see what a great place the Gilpin Hotel & Lake House is to work.
How to apply:
Please contact us for more information or email over your CV to careers@thegilpin.co.uk