Lake House Manager

At Gilpin Hotel & Lake House

Location: Windermere

Contract: Full time

Salary: £40k-50k

Posted date: 9/03/22

Work hard, play hard – where better to do that than in the beautiful Lake District? Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.

Gilpin Lake House is a special opportunity. With only six suites, a gorgeous spa, and a new twenty cover restaurant opening in May, the guests midweek are mostly couples looking for exceptional, intimate service to reflect the stunning, tranquil setting. At weekends, high end exclusive-use bookings require elegant, sensational celebrations. Boutique it may be, but it punches well above its weight with a turnover expected to achieve over £3m by 2023.

Working very closely with the family, MD and Executive Team at Gilpin Hotel, the role of General Manager of Gilpin Lake House is a very hands on, guest focussed role, providing an exquisite hospitality experience for our guests from the moment they enter through the gates at the Lake House to the time they depart.

Encompassing managing the property and estate, the team, the service and guest experience, the Lake House GM oversees the efficient day-to-day running of the Lake House and its events, including the new restaurant. Every day will be different - this is a broad and varied role including:

GUEST FOCUS
Deliver discreet, personalised five star service to our guests with a professional but warm and friendly approach, and immaculate attention to detail
Attend to guest feedback efficiently, immediately creating solutions to any issues
Work alongside the kitchen team to deliver exceptional restaurant service
Liaise with the main hotel for individual guest’s dining requirements and logistics

LIAISE
Attending morning meetings and weekly function meetings (or organising a member of the team to attend and report back)
Work closely with the Sales and Events Manager and the kitchen teams for events
Work with Reservations / Sales Manager at GH to encourage healthy occupancy

INSPIRE
Bring out the best in your team, driving enthusiasm and passion
Mentoring, training, developing and driving your team
Implementing new procedures with SOPs, ensuring training is completed and updated, and promotions attained

MANAGE
Oversee and manage all aspects of operations, from individual couples to Weddings and Events ranging from 2 - 120 people
Recruit, retain and manage the Lake House team
Ensure schedules are up to date, within budget, with the right amount of staff to offer 5 star service
Ensure that the Lake House is operating within budgetary controls and meeting KPIs
Be an emergency on-call contact for events at the Lake House
Ensuring weekly and monthly tests are done and accurately recorded
Reporting of maintenance issues
Liaise with the Estate Manager for large scale maintenance project


SALARY and PERKS
Salary £40-£50k plus bonus
Pension, gym membership, discounted rates in HRiSHi and Gilpin Spice,

#LOVE&LAUGHTER - WE LOVE WHAT WE DO

There are around 150 of us in Team Gilpin, but we’re not a big international hotel. We love what we do, and believe it’s important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close knit team, where great friendships are made (often long term). We believe in enjoying what we do!

OUR BENEFITS:

- Staff Accommodation
- Staff Transport
- 28 days holiday
- Discounted Staff meals
- 50% staff discount on food in Gilpin Spice or in the Michelin starred restaurant HRiSHi
- Discount on spa treatments at the Gilpin Lakehouse
- Special rates at Relais & Chateaux and POD Hotels
- Opportunities to work at other Relais and Chateaux Hotels in the future.
-Discounted rates at other Relais and Châteaux and Pride of Britain hotels (from just £75 per night)

Company Pension Scheme Hotel & Lake House is a 5 star family in the Lake District with a great team and a friendly environment. We are immensely proud to have been voted Hotel of the Year 2013 (Johansens), 2012 (Catey’s), 2011-12 (AA), 2010 (ETB).

Why not take a look at our website to see what a great place the Gilpin Hotel & Lake House is to work.

How to apply:

Please contact us for more information or email over your CV to careers@thegilpin.co.uk