General Manager

The inn collection group

Location: Lake District National Park

Contract: Full time, permanent

Salary: From £35,000 a year

Posted date: 16/02/22

The Inn Collection Group is growing from strength to strength. With more planned openings in the Lake District in 2022, we need to attract the best talent now to lead these popular and busy sites. We need time to welcome you into our Inn Collection Family and let you soak up our key values and ethos.

As an Inn Collection General Manager you will be an ambassador for the guest journey and ensure ICG values and service behaviours are delivered consistently and expertly in a professional and friendly environment.

We are looking to recruit skilled managers obviously - but more importantly, people who live and breathe our Inn Collection Values of Customer Focus, Courage, Execution, Honesty, Respect and Results.

THE ROLE:

  • Exceptional guest care delivered both personally and through your team

  • Direct line responsibility for the senior team of assistant managers, head chef and head housekeeper

  • Commercial performance of the business.

  • Planning, budgeting and cost control in line with agreed budgets

  • Establish, train, and nurture the team to deliver against our ICG values.

  • Guest satisfaction levels

THE PERSON:

  • Be highly motivated with a focus on customer service.

  • Have a strong food background and hospitality will be at the forefront of their demeanour.

  • Create, review, and implement business procedures.

  • Manage financial budgets.

  • Continuous Self Development

  • Hold a valid Personal License.

  • Understand P&L accounts including labour planning.

  • Take care of company expenditure and bills.

  • Be able to lead, hire, train, assess, manage, and motivate staff.

THE BENEFITS:

  • (New!) Extra paid holiday in month of your birthday

  • (New!) 50% off food in any of our Inns

  • (New!) £1 bed and breakfast in any of our Inns during January, February or March

  • (New!) 1/3 off room bookings all year round

  • Weekly pay

  • Meals on duty

  • Team member referral reward

  • Employee Assistance Programme

  • Working for Best Pub Employer at the Publican Awards

OUR VALUES:

  • CUSTOMER FOCUS - We ALWAYS put our customers first

  • COURAGE - We always have confidence in our convictions and we have a go.

  • EXECUTION - We always ensure we get things done

  • HONESTY - We always speak freely

  • RESPECT - We treat people how we like to be treated ourselves

  • RESULTS - We deliver our own and our teams' targets.

If our values match your values - get in touch and apply!

How to apply:

Please see our website to apply.