DUTY MANAGER
At Gilpin Hotel & Lake House
Location: Windermere
Contract: Full time
Salary: £27,000
Closing Date: 14/07/22
Job Description
Just a mile away from Gilpin Hotel you will find Gilpin Lake House, a sanctuary where just 12 guests enjoy 100 acres of private grounds, with its own lake, boat house, hot tubs, saunas and swimming pool. With just six bedrooms, the Lake House has the feel of a country house, with all the services of a boutique hotel.
We are looking for a Duty Manager to oversee the daily operations of the Lake House, including its facilities, security and customer service.
Gilpin Lake House is fully serviced with Relais & Chateaux trained staff and Michelin Starred Chefs, our dedicated team also look after weddings from start to finish, which can range from the Bride and Groom only, or up to 120 guests.
Job Duties
To excel in this role, you’ll be someone who:
● Assists in all aspects of each department within the Lake House, whether it be Reception, Food & Beverage, Events & Banquets, Housekeeping and small elements of reservations. You’ll be totally confident with each operation within the hotel.
● Assists with running of banquets and functions, assisting with overseeing the bar, and general service, ensuring everything is smooth running and absorbing the full briefing of the function sheet.
● Excels in a hospitality environment and provides absolute warmth to all of guests ensuring special occasions are acknowledged and ensuring that each of our guests departs the Lake House with special memories.
● Delivers our Love & Laughter programme (Guest Recognition Scheme) to our returning guests.
● Attends Function Meetings in your line manager’s absence; taking notes and making arrangements where necessary; and ensuring the team involved in the function have any updated function sheet notes.
● Hosts all guests and runs the new Lake House Restaurant opening late 2022. Liaises with the kitchen team and ensuring an excellent and smooth service.
● Completes table plans, allergen sheets, and evening team briefs.
● Assists with the control of liquor & non-food-items; managing through our ‘Quadranet’ System and aiming to achieve desirable GPR targets.
● Delegates tasks confidently to team members on shift to ensure standards within the hotel remain high and ultimately all guests are thrilled with everything.
● Acts as a team motivator and driver, able to prioritise tasks. Gets ‘stuck in’ and is well respected and works well within a small team.
● Works with fellow managers to assess and improve current Standard Operating Procedures.
● Contributes to the training and development of the team; ensuring that new Standard Operating Procedures are trained out, and face-to-face training is completed to ensure all members of the team are confident with the tasks in hand.
● Takes responsibility for the Opening & Lock-ups of the hotel and estate, and ensuring both security and health & safety procedures are adhered to.
● Carries out in-depth reviews of guest information and profile items to ensure no details are missed and ensures any additional kind gestures the hotel can deliver are done.
● Liaises with senior manager to ensure all employee and guest issues are proactively dealt with in line managers absence.
● Has great attention to detail and a genuine care for the house and estate, ensuring everywhere looks immaculate at all times.
● Upholds and enforces company policies and ensures standards remain equally as high when senior managers are absent.
ABOUT GILPIN:
ABOUT OUR FOOD
With a fascinating history as a centre of the spice trade, Cumbrian cuisine has a rich heritage, and local specialities have long included exotic spices with favourites such as Cumberland sausage, potted shrimps, Grasmere gingerbread, and of course, sticky toffee pudding. At Gilpin there are two restaurants celebrating this tradition.
In the Michelin starred, four AA Rosette main restaurant, ‘HRiSHi’, Hrishikesh Desai combines great Lake District produce and classic methods to deliver unbelievable textures and flavours – modern British cuisine with a twist.
LIVE, WORK & PLAY IN THE LAKE DISTRICT
Work hard, play hard – where better to do that than in the beautiful Lake District? As well as the traditional hospitality jobs at Gilpin, you can also be an accountant, an agri-scientist, an interior designer, a landscape gardener, a marketeer, and much more… the opportunities are endless!
LOVE & LAUGHTER - WE LOVE WHAT WE DO
Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.
THE WORLD IS YOUR OYSTER - WE WILL TRAIN & DEVELOP YOU
You can start at whatever level is right for you, and immediately start learning about the work and our team spirit; everything you need will be provided in a combination of on the job training and via our online Gilpin Training Academy, with clear pay rises built in. If you want to prove yourself and become a team leader, the opportunity is there – you can see for yourself what you need to do to progress, and if you wish to take it further this can lead to a degree or leadership course without needing previous qualifications. This is your future – our job is to train you & prepare you for whatever you do next.
WHAT’S IN IT FOR ME?
SOCIAL
Staff parties and social events throughout the year
FOOD
Home-cooked food for just £1 per meal. Breakfast of toast and cereal is free, and available all the time.
SUBSIDISED ACCOMMODATION
Fantastic subsidised shared staff accommodation, some at the hotel, some in the countryside, and some in the centre of Windermere and Bowness. In all accommodation, there is a shared kitchen and lounge area, and some have added extras such as a pool table, dart board and X-box… We spring clean and paint your room before you move in, meet you, show you around, and settle you in with a welcome pack, and check all the accommodation monthly to make sure everything is still lovely. Our staff accommodation ranges from mobile homes to luxury ensuite rooms in Bowness and Windermere (from £130 to £350 per month including bills). If you’re really trying to save and don’t have a lot of stuff, there are a few very small mobile home rooms that we don’t charge anything for.
STAFF TRANSPORT
Free staff transport between Gilpin and the staff houses in Crook, Windermere and Bowness.
ENGLISH LESSONS
We provide personalised English classes (while you’re paid) if you wish to gain confidence and ability to communicate in English. The aim is to motivate and encourage progression here at Gilpin as well as to gain confidence outside of work.
MY CUMBRIA CARD
We are buying My Cumbria Cards for all of our team – old and new! With this you can get offers & discounts throughout Cumbria on food & drink, activities, shopping and more. We’ll also be introducing a scheme where you can get even more money off certain activities, so watch this space to go bike riding, canoeing, rock climbing, or relax with a lovely meal or go to the cinema…
GYM MEMBERSHIP
Free use of Choices Health Club in Troutbeck Bridge with gym, swimming pool, steam room, sauna and hot tub.
TREATS - DINING & HOTEL STAYS
Discounted rates in HRiSHi and Gilpin Spice, as well as amazing the opportunity to stay at other Relais & Châteaux and Pride of Britain hotels from just £75 per night!
FRIENDSHIP & FUN
There are around 150 of us in Team Gilpin, but we’re not a big international hotel. We love what we do, and believe it’s important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close knit team, where great friendships are made (often long-term). We believe in enjoying what we do!
Why not take a look at our website to see what a great place the Gilpin Hotel & Lake House is to work.
How to apply:
Please contact us for more information or email over your CV to careers@thegilpin.co.uk