Visitor Experience Assistant (Catering)

Location: Blackwell The Arts and Crafts House, Bowness-on-Windermere
Salary: £8.25 per hour
Contract: Up to 4 days per week. Full and part-time hours available.

As a Visitor Experience Assistant (Catering) at Blackwell, The Arts & Crafts House, you’ll be responsible for delivering a fantastic visitor experience across our catering offer. This is a varied customer facing role, and you'll receive training in all areas.

Key Responsibilities

  • Taking food and drink orders using our EPOS system

  • Dealing with customer enquiries

  • Providing table service

  • Ensuring our counters and fridges are always well stocked

  • Ensuring the counter area and main café areas are clean and tidy at all times

  • Assist in the kitchen with prep and pot washing as required

  • Cashing up

General Accountabilities

This job description outlines the principal responsibilities and duties of the post holder - it’s not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes of legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.

Additional information

The post is available on a part time or full time basis, working across 7 days, with at least one day per week being a weekend day. You’ll also work on a shared rota of evening and bank holiday working to ensure holidays and special events are covered. Candidates must demonstrate that they can fulfil the requirements of the post.

Health and Safety

The post holder is required to carry out their duties in accordance with Lakeland Arts Health and Safety policies and procedures.


The post holder is required to have due regard to equal opportunities at all times, and to work in a fair and reasonable manner towards all people, ensuring service standards are maintained for all cultures.

Person Specification


Experience of delivering exceptional levels of customer service
IT skills (with ability to pick up new systems quickly)
Able to communicate clearly face-to-face, by phone and by email
Can demonstrate a consistently high standard of customer service with an eye for detail
Hands on approach
Welcoming manner
Willingness to work across all commercial areas
Good time keeping
Maths and English GCSE or equivalent


Experience gained in catering, retail or a busy reception
Active interest in heritage and arts
Ability to learn new information quickly
Quick thinker
Proactive self-starter
Certification or qualifications relating to catering, retail or customer service

How to apply and the selection process

You must complete an application form available to download from the Lakeland Arts website in Word and PDF formats. You may attach a letter but please don’t send photographs. Sorry, but we don’t accept CVs.

In completing your application, you must tell us how you meet the essential qualification, experience, skills and qualities outlined in the Job Specification. We’ll assess how you meet them through the application form and interview. We’ll let you know if we plan to include a presentation or a skills test if you are selected for interview.

Deadline for receipt of applications

This vacancy closes 9am on Monday 14 October 2019, and interviews will be held on an on-going basis throughout September and October. Any forms received after this time won’t be accepted. Your completed application form should be returned by one of the following methods:

By email: (Please note that our email servers will not accept emails larger than 10MB)

By post: HR, Lakeland Arts, Blackwell, The Arts & Crafts House, Bowness-on-Windermere LA23 3JT

Acknowledgement of receipt

All email applications will be acknowledged upon receipt.

Closing Date:
Monday 14 October 2019