Reception Manager

Location: The Gilpin Hotel & Lake House
Salary: £25,000
Contract: 45 hours per week
Accommodation available

Reception Manager required to manage our small dedicated reception and concierge team who is highly guest focused, friendly and organised with an eye for detail. Other key skills in our team are administration, communication, written word, and a warm friendly approach to guests.

The reception and concierge team are a busy, friendly department with a variety of skills. Our wish is that every single guest is welcomed on the phone in a warm, kind, manner followed by an effervescent welcome and check in, and a warm friendly relationship with our team throughout their stay.

Designed without compromise, all of our rooms are spacious, quiet, with lovely views and constant refurbishment. We have 31 spectacular rooms, suites and Spa Lodges between the Hotel and the Lake House, all of which are a delight to describe and show to our guests, ensuring that they are excited about their stay.

Reasons to join Gilpin


With 28 days holiday and a competitive starting salary, there is great potential to progress within Gilpin. In addition, as part of Relais & Châteaux and Pride of Britain, we can offer great long term career opportunities, whether you choose to stay with us for a long time or would like the opportunity to work in different parts of the country – or the world! See the Relais & Châteaux recruitment mini film on our website.


Training is hugely important within the hotel and we have a great intranet and training system in place to help us with this, as well as working with Kendal College for those members of our team that wish to take specific qualifications. You will be part of a friendly and hardworking team continuously striving for new challenges and developing your skills as you take this next step in your career.


We have fantastic subsidised shared staff accommodation, some at the hotel, some in the countryside, and some in the centre of Windermere. In all accommodation there is a shared kitchen and lounge area, and some have added extras such as a pool table, dart board and X-box… We spring clean and paint your room before you move in, meet you, show you around, and settle you in with a welcome pack.


Gilpin is located in some of the most beautiful countryside of England in the Lake District National Park; we are close to towns and villages, If you love the great outdoors this is the role for you.


We serve home-cooked fresh food for all staff on duty, and also offer a 50% staff discount on food in HRiSHi and Gilpin Spice.


We have membership of the Choices Health Club in Troutbeck Bridge which staff are welcome to use. Facilities includes a swimming pool, gym, steam room, sauna and hot tub.Staff also get a discount on spa treatments at the Gilpin Lake House’s Jetty Spa.


We have over 100 on the team, but we’re not a big international hotel. We love what we do, and believe it’s important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close knit team, where great friendships are made (often long term). We believe in enjoying what we do!

Why not take a look at our website to see what a great place the Gilpin Hotel & Lake House is to work. There you will find a link to upload your CV if you are interested in applying for the position.